Legal

Privacy policy

Effective since 06.10.2026

This privacy policy provides how Forvava uses and protects any information that you give or share when you use this website. Forvava is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Forvava may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been effective since 06.10.2026.

We may collect the following information

  • Name
  • Contact information including email address
  • Demographic information such as post code, preferences and interests
  • Other information relevant to customer surveys and/or offers

Why required and what we do with the information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.
  • We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third-party partners for marketing or promotional purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, your likes and dislikes, by gathering and remembering information about your preferences.
  • We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
  • Links to other websites, our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
  • Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • Visitors in Switzerland, the EU and the UK see a consent message before advertising cookies are used. You can change your choice at any time using "Privacy settings" at the bottom of the page.

Who processes your data for us

We use these services to run Forvava. Each receives only what it needs for its job:

  • Stripe — payments, subscriptions and payouts to hosts.
  • Cloudinary — storing and resizing the photos you upload.
  • Google (Gemini) and OpenAI — reading uploaded photos and captions to produce summaries and captions for listing owners.
  • Google AdSense — showing ads, which may use cookies to measure and personalise them.
  • Google Maps — showing locations and directions on listing pages.
  • Render — hosting our servers and database.

Data sent abroad

Some of these providers process data outside Switzerland, mainly in the United States. Where a country does not offer adequate protection under Swiss law, we rely on the provider's certification under the Swiss–US Data Privacy Framework or on standard contractual clauses.

Your rights

  • You can ask what personal data we hold about you, and receive a copy, free of charge.
  • You can ask us to correct or delete your data, or to stop using it for marketing at any time.
  • Where we rely on your consent, you can withdraw it at any time.
  • If you are in the EU, you also have the rights set out in the General Data Protection Regulation (GDPR), including the right to complain to your local data protection authority. In Switzerland, the supervisory authority is the Federal Data Protection and Information Commissioner (FDPIC).

Contact

The party responsible for your data is OTTO AI Im Zug, Switzerland. For any privacy request, write to info@forvava.com.